Refund policy

EXCHANGE AND RETURN POLICY

1. Our Product Philosophy

Anumya offers women’s apparel, including handmade and hand block printed sarees, suits, and Indo-western dresses. Many of our products are handmade or hand-finished. Slight variations in colour, print placement, texture, weave, block alignment, minor slubs, and other natural irregularities are part of the handmade character of the product and will not be treated as defects, unless the product materially differs from the description provided on our website or order confirmation.

The colour of the product may also vary slightly from what appears on your device screen due to lighting, photography, screen settings, and display resolution.

 

2. Return / Exchange Request Window

You may request a return, exchange, replacement, or credit note within 7 calendar days from the date of delivery.

For damaged, defective, wrong, or missing items, you must contact us within 48 hours of delivery with clear photographs and/or video evidence of the issue, along with your order number. This helps us verify the issue quickly.

Requests raised after the applicable window shall not be accepted, unless required under applicable law.

 

3. Eligibility Conditions

A product will be eligible for return, exchange, replacement, credit note, or refund only if all the following conditions are satisfied:

  1. The product was purchased from Anumya’s official website or direct online sales channel.
  2. The request is raised within the applicable timeline.
  3. The product is unused, unwashed, unworn, unaltered, and undamaged.
  4. The product is returned with all original tags, labels, invoices, packaging, accessories, blouse piece, certificates, and any free gifts received with the order.
  5. The product is not stained, perfumed, soiled, torn, stretched, washed, dry-cleaned, ironed in a manner that damages the fabric, or otherwise used.
  6. The product passes Anumya’s quality check after receipt.

We reserve the right to reject any return/exchange request if the returned product does not meet the above conditions.

 

4. Non-Returnable / Non-Exchangeable Products

The following products are not eligible for return or exchange, except where they are delivered damaged, defective, wrong and materially misdescribed. The following are not eligible for return:

  1. Products purchased during sale, clearance, promotional, discount, or final-sale campaigns.
  2. Customised, personalised, made-to-order, pre-ordered, altered, stitched, fall/pico-finished, blouse-stitched, or specially finished products.
  3. Products purchased using gift cards, store credits, or credit notes, unless specifically approved by Anumya.
  4. Products damaged due to incorrect washing, ironing, storage, handling, use, or failure to follow care instructions.
  5. Products returned without original tags, packaging, invoice, or order details.
  6. Products returned after the permitted return window.
  7. Free gifts, complimentary items, packaging material, and promotional items.

 

5. Change of Mind / Preference-Based Return

For eligible products, if you wish to return or exchange a product due to change of mind, colour preference, design preference, gifting issue, or similar preference-based reason, Anumya may, at its discretion, offer:

  1. A one-time exchange, subject to availability; or
  2. A credit note / store credit for the product value, valid for 12 months from the date of issue.

Cash refunds are generally not offered for preference-based returns or change-of-mind returns, unless required under applicable law.

 

6. Damaged, Defective, Wrong, or Missing Product

If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us within 48 hours of delivery with:

  1. Order number;
  2. Clear photographs of the product;
  3. Photographs of the outer packaging and invoice;
  4. A short description of the issue; and
  5. An unboxing video, if available.

 

After verification, Anumya may offer, as appropriate:

  1. Replacement of the same product, subject to availability;
  2. Exchange for another product;
  3. Credit note / store credit; or
  4. Refund to the original payment method, where applicable.

 

7. Return Process

To request a return or exchange, please email us at orders@anumya.com or contact us on +91-925 002 7829 with the following details:

  1. Order number;
  2. Customer name;
  3. Registered phone number and email ID;
  4. Product name;
  5. Reason for return/exchange;
  6. Photographs/video, where applicable.

Once we receive your request, we will review it and respond within 48 hours with the next steps. If approved, we will share a return authorisation confirmation and return address.

Products sent back without prior approval may not be accepted.

 

8. Return Shipping

For preference-based returns or exchanges, the customer is responsible for return shipping costs.

For damaged, defective, wrong, incomplete, or materially misdescribed products verified by Anumya, Anumya will bear reasonable reverse shipping costs or arrange reverse pick-up where serviceable.

If reverse pick-up is not available at your location, you may be required to ship the product to us through a reputed courier with tracking. Please share the tracking details with us immediately after dispatch.

Anumya is not responsible for products lost or damaged in return transit where the return shipment is arranged by the customer.

 

9. Quality Check and Approval

All returned products are subject to quality inspection after receipt by Anumya.

If the returned product passes quality check, we will process the approved exchange, credit note, replacement, or refund.

If the returned product fails quality check, we may reject the return and send the product back to you at your cost. If you do not arrange return shipment within 15 days of being informed, Anumya may dispose of the product without further liability.

 

10. Exchanges

Exchanges are subject to product availability.

If the requested exchange product is unavailable, Anumya may offer a credit note or refund, depending on the reason for the return.

Only one exchange is permitted per order unless Anumya approves otherwise. Products received through exchange shall not be eligible for further exchange or return.

 

11. Credit Notes / Store Credit

Credit notes are valid for 12 months from the date of issue, unless otherwise stated.

Credit notes are not redeemable for cash, cannot be transferred, and may be used only on Anumya’s official sales channels, subject to the terms stated at the time of issue.

Shipping charges, COD charges, gift-wrapping charges, customisation charges, international duties, taxes, and other non-product charges may not be included in the credit note unless specifically approved by Anumya.

 

12. Refunds

Refunds, where approved, will be initiated within 7 business days after:

  1. Receipt of the returned product; and
  2. Successful completion of quality check; or
  3. Approval of cancellation before dispatch, where applicable.

Refunds will be made to the original payment method wherever possible. For COD orders, refunds, if approved, will be processed through bank transfer, UPI, or any other method approved by Anumya. Cash refunds will not be provided.

The actual time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway, or payment service provider.

 

13. International Returns

For international orders, return requests must be raised within 7 calendar days of delivery. The returned shipment must reach Anumya within 30 calendar days from delivery, unless otherwise approved by Anumya.

International return shipping costs, customs duties, taxes, import duties, brokerage fees, re-export charges, and any other cross-border charges are the customer’s responsibility, except where the return is due to Anumya’s verified error or a verified defect.

International orders are generally eligible for exchange or credit note only, unless refund is required under applicable law or approved by Anumya.

 

14. Objection to Motif / Design

Customers are requested to carefully review product photographs, motif descriptions, product details and styling images before placing an order.

A customer’s personal, cultural, religious, aesthetic or design-related discomfort with a motif, symbol, colour, print, pattern, placement, name or styling will be treated as a preference-based concern and not as a product defect, unless the product materially differs from the description or image provided by Anumya, or unless applicable law requires otherwise.

For eligible products, Anumya may, at its discretion, offer an exchange or credit note for such preference-based concerns if the request is raised within the return/exchange window and the product is unused, unworn, unwashed, unaltered, undamaged, and returned with original tags, packaging and invoice.

Anumya reserves the right to decline return, exchange, refund or credit note requests where the product is not eligible under the Exchange and Return Policy.